At Wow Glance Store, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that sometimes things may not go as expected, and we want to ensure your satisfaction. Please read our Refund Policy carefully to understand when a refund will be issued.

Eligibility for Refunds

Refunds are only available for the following situations:

Damaged Products: If you receive a product that is damaged or defective upon arrival, please contact us immediately. We will assess the issue and offer you a refund or exchange.
Incorrect Products: If you receive a product that is not what you ordered (wrong size, color, model, etc.), we will be happy to process a refund or exchange.
Conditions for Refund Requests

To be eligible for a refund, the following conditions must be met:

The refund request must be made within 7 days of receiving the product.
The product must be unused, in its original packaging, and in the same condition as when it was received.
You must provide proof of purchase (order number and receipt).
For damaged or incorrect items, please include clear photos of the product showing the damage or discrepancy.
How to Request a Refund

To initiate a refund request, please follow these steps:

Contact our Customer Service team at support@metroglance.com or call us at [Customer Service Number].
Provide your order number, a description of the issue, and any relevant photos (if applicable).
Our team will review your request and will guide you through the next steps for returning the item, if necessary.
Refund Processing Time

Once your refund request has been approved, it will be processed within 5-7 business days. The refund will be credited to the original payment method used during the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exclusions

Please note that refunds will not be issued in the following circumstances:

If the product has been opened, used, or altered in any way.
If the product is returned for reasons other than being damaged or incorrect.
If the return request is made after the 7-day return window.