Welcome to Wow Glance Store! By browsing and purchasing from our website, you agree to the following terms and conditions. Please read them carefully to ensure you understand our policies regarding orders, shipping, refunds, and other important aspects of shopping with us.
- Order Processing & Manufacturing Time
At wow Glance Store, we take pride in offering high-quality, self-manufactured products. Please note the following processing times:
Manufacturing Time: As all of our products are made in-house, it takes 7-8 business days to manufacture each item.
Packaging & Processing Time: After manufacturing, we require an additional 3-4 business days for packaging and processing your order.
Shipping Time: Once your order is processed, shipping takes approximately 5-6 business days to reach you globally.
Total Time for Delivery: On average, from the day you place your order, it will take around 20 business days (including manufacturing, packaging, processing, and shipping) for your product to arrive at your doorstep. Please understand that this is our standard timeline.
- Refunds and Claims
We aim to provide you with top-quality products, but we understand that issues can sometimes arise. Please review our refund policy carefully:
Refunds before Receiving the Parcel: Refunds will not be issued before you have received your product. Once your order has been shipped, we cannot process a refund request until the parcel is delivered to you. We kindly ask that you allow the full 20-day delivery period before requesting a refund.
Damaged or Incorrect Products: If you receive a product that is damaged or defective, you are eligible to claim a refund or exchange. To process a refund or exchange request, please contact our customer service team within 7 days of receiving the damaged item. You will be required to provide clear photos of the damage or incorrect item for verification.
- Shipping Information
As mentioned, our standard shipping time is approximately 20 business days from the date of purchase. We ship globally and work with trusted carriers to ensure timely and secure delivery. However, please note:
Customs and Duties: For international orders, customs fees, taxes, and duties may apply depending on your delivery country. These fees are the responsibility of the customer and are not covered by wow Glance Store.
Shipping Delays: While we strive to adhere to the shipping time mentioned, delivery times may vary due to factors such as weather conditions, customs delays, or shipping carrier issues. We appreciate your understanding and patience.
- Changes to Orders
Once an order is placed, we begin processing it as soon as possible. If you wish to make changes to your order, please contact us immediately. Once the manufacturing process begins, we cannot guarantee that changes can be made.
- Product Availability & Descriptions
We make every effort to ensure that the products listed on our website are accurate and available for sale. However, there may be occasions where a product goes out of stock or there is a discrepancy in the description or images. In such cases, we will notify you and offer a suitable solution, such as a refund or an alternative product.
- Customer Responsibilities
By purchasing from wow Glance Store, you agree to:
Provide accurate information when placing an order, including your shipping address, email, and payment details.
Ensure that someone is available to receive the parcel upon delivery.
Review your order carefully before confirming the purchase.
- Limitation of Liability
wow Glance Store is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the total purchase amount of the product(s) purchased.
- Privacy and Data Protection
We take your privacy seriously. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
- Governing Law
These terms and conditions are governed by the laws of your region. Any disputes arising out of these terms shall be subject to the jurisdiction of the courts located in your area.
- Changes to Terms and Conditions
wow Glance Store reserves the right to update or change these terms and conditions at any time. Any changes will be posted on this page, and we encourage you to review these terms periodically.