1. Information We Collect
We collect the following types of information when you interact with our website:
Personal Information: When you create an account, make a purchase, or subscribe to our newsletter, we collect details such as your name, email address, billing address, shipping address, phone number, and payment information.
Non-Personal Information: We also collect non-personal information such as your IP address, browser type, and website usage to improve your experience.
2. How We Use Your Information
We use the collected information for the following purposes:
Order Fulfillment: To process and ship your orders efficiently.
Customer Support: To respond to inquiries and provide assistance.
Marketing: To send promotional emails, newsletters, and updates about new products (you may opt-out at any time).
Website Improvement: To enhance user experience, improve our services, and track website performance.
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal information. Your payment details are securely processed through trusted payment gateways, and all sensitive information is encrypted. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee complete security.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve functionality, personalize your experience, and analyze website traffic. You can control cookies through your browser settings. Please note that some features of the site may not work as intended if you disable cookies.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers to fulfill orders, process payments, or send marketing communications. These partners are obligated to protect your information and use it solely for the purposes we have outlined.
6. Your Rights
You have the right to access, update, or delete your personal information. If you wish to opt-out of marketing communications, you can unsubscribe at any time through the link provided in our emails or by contacting us directly.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us, and we will take steps to remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website after changes are posted, you accept the updated policy.
1. Eligibility for Refund
Refunds will only be issued in the following situations:
Damaged Products: If the product you received is damaged during shipping or contains manufacturing defects, we will gladly offer a refund or replacement.
Irrelevant Products: If you receive a product that does not match your order (e.g., wrong item or wrong size), you are eligible for a refund or replacement.
2. How to Request a Refund
To initiate a refund request, please contact our customer service team at contact@wowglance.store within 7 days of receiving your order. To ensure a smooth process, please provide the following:
Your order number
A clear photo of the damaged or incorrect product(s)
A brief description of the issue
Once we receive your request, we will review it and provide you with the next steps.
3. Refund Process
If your refund request is approved, we will process your refund to the original payment method. Please note that refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
4. Conditions for Refund
The product must be returned in its original condition (unused and with packaging, if applicable).
Refunds will not be issued for products that have been used or damaged due to customer misuse or negligence.
We do not accept returns or issue refunds for change of mind, wrongful purchase, or delayed deliveries due to external factors such as shipping carrier delays.
5. Non-Refundable Items
Certain items may be excluded from our refund policy:
Perishable goods or items that are personalized or made-to-order.
Products marked as final sale or non-refundable during purchase.
6. Return Shipping
If a refund is issued due to a damaged or irrelevant product, we will cover the cost of return shipping. Please contact us for return shipping instructions. For refunds due to other reasons, the return shipping cost will be the responsibility of the customer.
